Patient Services Coordinator II (Oncology)

Location: Roanoke, Virginia, United States; on-site presence at the employee site is required during regularly scheduled business hours

Company

hirify.global operates an oncology and hematology clinic environment providing patient-focused medical services.

What you will do

• Greet patients, visitors, and family members; check in patients and notify clinical staff of arrivals.
• Answer, screen, and route phone calls and electronic communications while relaying accurate messages to clinical personnel.
• Provide, collect, scan, and file patient paperwork; update demographic and insurance information.
• Collect co-pays and balances, issue receipts, and maintain patient chart messages and queues.
• Schedule appointments, outside consultations, procedures, and insurance-approved CT and PET scans.
• Provide general administrative support, including filing, scanning, copying insurance cards, maintaining forms and supplies, and keeping the lobby orderly.

Requirements

• High school diploma or equivalent.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• Proficiency with computer systems and Microsoft Office, including Outlook, Word, and Excel.
• Ability to handle shifting priorities, maintain performance standards, and deliver quality services.
• Ability to maintain confidentiality and follow HIPAA, state, and federal requirements for patient records.
• Ability to work in person, with extensive standing and walking and occasional lifting of items weighing up to 40 pounds.

Culture & Benefits

• Work involves in-person interaction with patients, coworkers, management, and clients.
• The clinic environment may include exposure to communicable diseases, toxic substances, ionizing radiation, and medical preparations.
• Reasonable accommodations may be provided for qualified individuals with disabilities.
• Required e-learning courses must be completed within 90 days of occupying the position.
• Minimal travel by automobile to office sites may be required.