Customer Success Associate (AI)

Location: Remote, with the role listed for New York

Salary: $55,000–$65,000 base salary per year

Company

hirify.global provides an AI- and data-powered performance marketing platform that helps brands acquire and retain customers through personalized website, email, text, and advertising experiences.

What you will do

• Manage client campaign projects from concept through launch, including timelines, dependencies, follow-ups, and stakeholder coordination.
• Set up, optimize, and QA email, SMS, and onsite campaigns in the hirify.global platform.
• Analyze performance data using hirify.global Analytics, Looker, Google Analytics, and Adobe Analytics.
• Build client reports and presentations that explain performance changes and support account strategy.
• Support a high-volume portfolio by handling requests end to end, monitoring KPIs, and identifying risks and opportunities.
• Test new features, participate in pilot programs, provide product feedback, and help improve operational processes.

Requirements

• 0–1 year of experience or a previous internship in Marketing, Client Services, or a related field.
• Strong attention to detail, prioritization, self-management, and written communication skills.
• Ability to analyze data, validate reports, explain findings, and make data-backed recommendations.
• Ability to coordinate with Design, Engineering, Professional Services, Analytics, clients, and other internal stakeholders.
• Comfort using AI tools for reporting, drafting, summarizing, and analysis while checking outputs against source data.
• Bachelor’s degree preferred.

Nice to have

• Experience with eCommerce, email or SMS marketing, or website analytics.
• Familiarity with marketing or analytics platforms.

Culture & Benefits

• Hands-on training on the proprietary marketing platform and real client data.
• Exposure to enterprise strategy, scaled operations, marketing technology, performance data, and senior mentorship.
• Opportunity to develop toward customer success, technical account management, digital marketing, or a future Customer Success Manager role.
• Access to modern AI tooling with an expectation of responsible review and ownership of the final work.