Customer Success Manager (Marketing Technology)

Location: Remote, New York / United States; travel up to 20% for client meetings and key events.

Salary: $72,000–$90,000 base annually plus $11,500 variable compensation.

Company

hirify.global provides an AI-powered performance marketing platform that helps brands acquire and retain customers through personalized messages across websites, email, text, and advertising.

What you will do

• Manage a focused portfolio of enterprise clients and serve as their primary operational contact and strategic advisor.
• Lead client campaigns from ideation and planning through launch, ensuring alignment with business goals, timelines, and scope.
• Collaborate with Account Management, Professional Services, Product, and Analytics on campaign deployment, troubleshooting, and optimization.
• Monitor platform performance and client KPIs, prepare performance reports, and present campaign narratives in Executive Business Reviews.
• Provide QA for campaign builds, integrations, and program quality before client delivery.
• Test new features, advocate for client needs, and contribute to process improvements, playbooks, and operational fixes.

Requirements

• 3+ years of experience in a client-facing role in technology, marketing, consulting, or consumer brands.
• Experience defining project milestones, managing cross-functional deliverables, and evaluating outcomes.
• Practical experience with marketing technology platforms and consumer brand strategy.
• Strong presentation, data storytelling, analytical, organizational, and prioritization skills.
• Strong business acumen and the ability to navigate complex organizations.
• Bachelor’s degree in Business, Marketing, or a related field.

Nice to have

• Hands-on experience with Salesforce Marketing Cloud, Klaviyo, or Braze.
• Agency experience managing multiple demanding clients and scoping work.

Culture & Benefits

• Remote work arrangement with travel of up to 20% for client meetings and key events.
• Access to modern AI tools for reporting, drafting, analysis, QA, and research.
• Work with prominent consumer brands on technology that directly affects revenue.
• Opportunity to influence product development and service delivery through client feedback.