Senior Associate, Client Management Operations (Healthcare)

Location: Chicago, with the role also based in Atlanta or Chicago

Salary: $70,000–$90,000 per year

Company

hirify.global develops a precision medicine platform that uses real-world evidence and AI to provide actionable insights for clinical care.

What you will do

• Manage client activities by collecting project metrics, organizing performance data, and preparing client-facing materials.
• Own client relationships and ensure meetings are efficient and effective.
• Coordinate laboratory, order processing, finance, and customer success stakeholders to keep samples moving and projects on track.
• Identify samples at risk and resolve bottlenecks affecting budgets and timelines.
• Support escalation and resolution of critical project issues with independent judgment.
• Maintain organized documentation and contribute to internal resources, guidelines, and SOPs.

Requirements

• 2+ years of experience in management consulting, customer success, account management, or another client-facing role.
• Demonstrated interest in healthcare, particularly the business side of science.
• Strong proactive communication, organization, prioritization, and attention to detail.
• Creative and analytical problem-solving skills with confidence to ask important questions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Advanced skills in Google Suite, Slack, and Microsoft Office, especially Excel.

Nice to have

• Experience with Salesforce.com or Looker.

Culture & Benefits

• Collaborative work with laboratory, finance, order processing, customer success, and other internal teams.
• Benefits may include incentive compensation, restricted stock units, medical benefits, and other benefits depending on the position.