Application Support Developer (Appian)

Location: 100% remote within Canada; current Canadian work authorization required. Toronto office listed.

Salary: CAD 111,000–129,000 annual base salary, plus a discretionary performance bonus.

Company

Fidelity Clearing Canada provides trade execution, clearing, custody, and back-office support services to Canadian brokerage firms and the Canadian brokerage arms of U.S.-based firms.

What you will do

• Provide technical support for production applications and respond to client, user, and internal technology requests.
• Manage incident queues, troubleshoot service disruptions, and remediate defects based on business and client priorities.
• Develop, modify, maintain, and enhance application solutions using Appian and related technologies.
• Support application deployments, systems integration, release activities, maintenance fixes, and technical documentation.
• Collaborate with application development support teams, offshore colleagues, vendors, and internal and external clients.
• Identify risks, follow change-management practices, and escalate issues proactively.

Requirements

• College degree or equivalent work experience and 3–5 years of development and application support experience.
• Experience building enterprise workflows on the Appian platform and working with Appian objects, process models, integrations, data stores, and SAIL interfaces.
• Mandatory knowledge of Unix/Linux operating systems and Unix scripting.
• Experience with Ctrl-M, Java Spring Boot, REST APIs, SQL and Oracle, Power BI, Talend, ETL, and data warehouses.
• Experience with Waterfall and Agile methodologies, JIRA, and Confluence.
• Strong troubleshooting, analytical, problem-solving, communication, and customer-service skills.

Nice to have

• Experience with low-code/no-code BPM solutions, Salesforce, or Dataphile.
• Knowledge of HTML, adaptive and responsive design, XSDs, and complex data types.
• Experience with cloud implementations, SFTP, file delivery, or AWS.

Culture & Benefits

• 100% remote schedule within Fidelity’s dynamic working arrangement.
• Full-time employment with a discretionary performance bonus.
• RRSP contribution after six months of employment, with no employee matching required.
• Equal opportunity workplace with accommodations available during the application process.

Hiring process

• Selected candidates will be contacted for an interview.
• Recruiters provide official answers to candidate questions and finalize hiring decisions.