Service Design Lead (Fintech) - 12 Month FTC

Location: London, UK; hybrid working with at least two days per week or 40% of working time in the office

Salary: £92,701–£109,060 per year

Company

hirify.global is a major financial services organisation building digital experiences and modernising its banking services.

What you will do

• Lead a design squad and manage relationships with senior and lab product owners.
• Work with agile teams to uncover priorities, visualise outcomes, and deliver epics and features.
• Research and document current-state services and experiences, then communicate future-state service visions.
• Facilitate workshops with internal customers to clarify business context, needs, risks, and decisions.
• Apply service design and digital product design methods, including needs definition, journey mapping, blueprinting, storytelling, and interface design in Figma.
• Coach and mentor designers, support their development, and collaborate with product owners, engineers, and other designers.

Requirements

• At least 7–9 years of relevant experience design experience as an individual contributor or lead designer.
• Approximately 2–3 years or more of people leadership experience, including hiring, people development, performance management, and design management.
• A portfolio demonstrating the effective application of design methods that produced changes in user experience and behaviour and delivered business and customer outcomes.
• Strong service design and digital product design practice grounded in data and research.
• Exceptional communication skills for presenting ideas, issues, and implications to senior, technical, and non-technical audiences.
• Interest in designing financial services and user experiences.

Nice to have

• Innovative problem-solving skills and the ability to involve others in developing solutions.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, and equal opportunity.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 30 days of holiday plus bank holidays.
• Adaptable lifestyle benefits, wellbeing initiatives, and parental leave policies.