Technical Success Manager (HR Tech)

Location: Holmdel, New Jersey, United States

Salary: $73,000–$83,000 USD annually, under an 80/20 base and team renewal rate split.

Company

hirify.global provides an enterprise hiring platform combining AI-powered insights, automation, integrations, and connected talent experiences for organizations worldwide.

What you will do

• Own customer Success Plans, aligning technical milestones and success metrics with business outcomes.
• Lead Outcome Reviews, adoption audits, enablement sessions, and customer education initiatives.
• Advise customers on HRIS connections, REST APIs, SSO, SFTP, and third-party integrations.
• Monitor account health, identify adoption blockers, and execute risk mitigation actions.
• Communicate product releases, facilitate beta and advisory-board engagement, and collect customer feedback.
• Advocate for customers during product and support escalations while maintaining accurate CRM and customer success records.

Requirements

• 2–5 years of experience in a technical customer-facing role within SaaS, preferably HR technology.
• Strong understanding of SaaS architectures, APIs, data integrations, and cloud technologies.
• Experience supporting enterprise clients with complex technical ecosystems.
• Ability to translate technical information into business value for HR and IT stakeholders.
• Experience with CRM and customer success tools such as Salesforce and Gainsight.
• Strong communication, stakeholder management, analytical, problem-solving, and collaboration skills.

Culture & Benefits

• Inclusive workplace committed to diversity, equal opportunity, and accessibility.
• Medical, dental, vision, 401(k), disability, life, and AD&D insurance.
• Parental and bonding leave, sick days, paid holidays, and an open vacation policy.
• Quiet hours, mindfulness resources, and tuition reimbursement.
• Applications are reviewed on an ongoing basis until the position is filled.