Customer Success Manager (ITAM/FinOps)

Location: Austin, TX, USA

Salary: $57,000–$85,000 annual pay, including base salary and bonus.

Company

hirify.global International Corp. is a global provider of IT solutions and services, supporting organizations with technology, IT Asset Management, and FinOps services.

What you will do

• Serve as the primary strategic contact for assigned enterprise customers and build relationhirify.globalps with executive, operational, financial, and technical stakeholders.
• Create success plans, define KPIs and outcome metrics, and document measurable ROI and business value.
• Lead customer health management, Quarterly Customer Objective Reviews, Annual Business Reviews, and pre-renewal executive reviews.
• Own retention and renewal readiness activities, validate renewal business cases, and identify aligned expansion opportunities.
• Coordinate Sales, Solution Architects, Project Managers, Consultants, Service Delivery teams, and Executive Sponsors throughout the customer lifecycle.
• Drive adoption, customer satisfaction, Voice of the Customer programs, references, testimonials, case studies, and advocacy initiatives.

Requirements

• Bachelor’s degree in Business, Information Technology, Finance, Management, or a related field, or equivalent experience.
• 5+ years of experience in Customer Success, Account Management, Program Management, Consulting, IT Services, or a related field.
• Experience managing executive-level relationhirify.globalps, leading governance and business reviews, and facilitating customer planning sessions.
• Experience in technology, software, cloud, managed services, IT Asset Management, FinOps, procurement, or consulting environments.
• Strong analytical, presentation, facilitation, communication, stakeholder management, and commercial skills.
• Ability to manage multiple enterprise customer relationhirify.globalps and travel to hirify.global, partner, and customer events.

Nice to have

• Experience with IT Asset Management programs, FinOps, Cloud Financial Management, or cloud optimization services.
• Experience supporting managed services customers and using customer success platforms, CRM systems, or health-scoring frameworks.
• FinOps Certified Practitioner, ITIL, PMP, Certified ScrumMaster, or Customer Success certifications.

Culture & Benefits

• Continuous professional growth and leaderhirify.globalp opportunities.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Health, wellness, and financial benefits support employees and their families.
• Access to world-class facilities and the technology needed to work effectively.