Resident Experience Manager - University Pointe (Student Housing)

Location: University Pointe and University Trails, Lubbock, Texas, United States. Workplace type: Onsite

Company

hirify.global develops, owns, and manages student housing communities in partnership with universities.

What you will do

• Lead the office team and community assistants across leasing, marketing, administrative operations, and resident services.
• Recruit, hire, train, develop, and evaluate direct reports while managing team performance.
• Direct marketing activities, resident events, feedback programs, surveys, and improvement plans.
• Manage scheduling, payroll, deposits, invoices, packages, incident reports, contracts, key control, rent collection, and eviction processes.
• Partner with the Service Manager on property maintenance, curb appeal, purchasing, financial performance, and budget management.
• Maintain communication with university partners and represent the property at resident and marketing events.

Requirements

• Two years of leadership experience in student or multifamily housing, or a similar industry.
• Experience or skills in leasing, marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and student development.
• Strong communication, collaboration, problem-solving, conflict-resolution, and leadership skills.
• A bachelor’s degree in business or a related field is preferred.

Culture & Benefits

• Inclusive workplace culture focused on diversity, equality, accountability, and community pride.
• Medical and health insurance, dental and vision coverage, HSA and FSA options, and life insurance.
• 401(k) with employer matching and short- and long-term disability coverage.
• Paid time off, sick leave, and paid pregnancy, childbirth, and paternity leave.
• Volunteer days, charity matching, referral programs, and preferred membership pricing.

Hiring process

• Application review.
• Interview.
• Hiring decision.