Client Experience Infrastructure Manager (Voice & Unified Communications)

Location: Jersey City, New Jersey, United States

Salary: $110,000–$160,000 annual base salary plus annual target bonus

Company

hirify.global is a global financial services firm providing investor services, capital markets expertise, technology solutions, and specialist client management.

What you will do

• Lead the strategy, design, implementation, administration, and optimization of enterprise voice and unified communications platforms.
• Manage Avaya Aura, Avaya Communications Manager, Microsoft Teams Phone, Direct Routing, Operator Connect, SIP trunks, dial plans, and Session Border Controllers.
• Drive voice transformation initiatives, including migrations from legacy PBX environments to cloud-based collaboration platforms.
• Ensure high availability, resiliency, security, emergency calling compliance, and performance across voice and video services.
• Oversee integrations between telephony, contact centers, CRM systems, and enterprise applications.
• Lead engineers and unified communications specialists while managing vendors, carriers, budgets, roadmaps, and critical escalations.

Requirements

• 8+ years of experience managing enterprise voice and unified communications environments.
• 5+ years of experience leading technical teams.
• Deep expertise in Microsoft Teams Phone, Teams Direct Routing, Operator Connect, Avaya Aura, Avaya Communications Manager, SIP, VoIP, call routing, dial plans, and SBCs.
• Experience with carrier management, SIP trunk providers, telecom billing, and large-scale enterprise communication environments.
• Strong knowledge of QoS, WAN optimization, DNS, load balancing, troubleshooting, vendor management, and project leadership.
• Work location: Jersey City, New Jersey, United States.

Nice to have

• Microsoft Teams Voice Engineer or Avaya Certified Professional certification.
• Experience with Teams Contact Center integrations and PBX-to-Teams migrations.
• Experience with AudioCodes, Ribbon, Cisco, or Oracle SBC platforms.
• Knowledge of PowerShell automation, Microsoft 365 administration, or ITIL Foundation.

Culture & Benefits

• Private partnership with a long-term focus on clients, technology, and employee development.
• Collaborative environment centered on shared problem-solving, mentoring, and cross-functional contribution.
• Benefits include long-term savings, healthcare, income protection, professional development, and time off.
• Compensation may also include discretionary bonuses and profit-sharing.