Customer Success Manager

Location: United States - Pennsylvania

Company

hirify.global provides enterprise asset management software and consulting solutions for asset- and infrastructure-intensive organizations across government, education, utilities, telecommunications, public transportation, and commercial sectors.

What you will do

• Own the success of assigned customers and help them realize value from hirify.global products, services, and partnership.
• Build customer understanding across business processes, workflows, goals, risks, and forecasted needs.
• Monitor customer health, adoption trends, success plans, engagement, risks, and outcomes in ClientSuccess.
• Lead business reviews, success planning discussions, status meetings, and on-site engagements as needed.
• Support retention, renewal readiness, expansion opportunities, product adoption, and upgrade planning.
• Coordinate complex customer issue resolution and align Sales, Account Management, Customer Care, Professional Services, Product Management, Development, and other teams.

Requirements

• Experience managing customer relationships and driving measurable customer outcomes.
• Ability to understand customer workflows, identify risks, and develop actionable success plans.
• Ability to communicate product value, adoption opportunities, best practices, and new capabilities.
• Ability to manage customer priorities, issue logs, portfolio documentation, and cross-functional communication.
• Ability to use approved AI tools, standardized templates, customer health data, and NPS surveys to improve customer insights and engagement.

Culture & Benefits

• Regular employment position.
• Cross-functional collaboration across customer-facing, product, services, and development teams.
• Customer engagements may include on-site meetings.