Customer Success Manager

Location: Conshohocken, Pennsylvania, United States

Company

Customer success organization focused on product adoption, customer retention, account growth, and satisfaction metrics.

What you will do

• Own customer relationships and success outcomes, including renewals, NPS, adoption, and expansion.
• Develop strategic customer programs and identify opportunities for enhancements, operational improvements, upselling, and revenue growth.
• Create value-realization plans across the customer lifecycle and mitigate account risks.
• Coordinate cross-functional teams to improve the quality and efficiency of customer and user support.
• Partner with marketing to identify customer advocates for feedback opportunities and case studies.
• Work with finance on revenue predictability and assist with hiring and training Customer Success Managers.

Requirements

• At least 10 years of experience in account management or an equivalent role.
• At least 2 years of industry-related experience.
• Proficiency in customer retention, presentation skills, and independently driving virtual teams toward customer success.
• Ability to align internal resources with customer requirements and deadlines.
• Proven success sustaining and growing complex customer relationships.
• Strong commercial judgment, leadership, teamwork, organization, and time-management skills.

Culture & Benefits

• Cross-functional collaboration with customer success, marketing, finance, and leadership teams.
• Work includes strategic initiatives, customer programs, and special projects.
• Role emphasizes customer focus, accountability, proactive problem-solving, and measurable outcomes.