Strategic Customer Success Manager

Location: On-site in the South Salt Lake City, Utah office, with regular on-site attendance required

Company

hirify.global develops device management software that helps IT teams simplify, secure, and control their environments.

What you will do

• Manage a focused portfolio of enterprise and high-ARR accounts across onboarding, adoption, renewal, and expansion.
• Build executive-level relationships and align hirify.global products with customer business goals.
• Develop tailored success plans that improve product adoption, platform depth, and long-term retention.
• Identify and close upsell and cross-sell opportunities in partnership with Sales.
• Represent customer needs internally and provide consolidated feedback to Product Managers.
• Mentor junior Customer Success Managers and share effective practices.

Requirements

• 7+ years of SaaS or B2B customer success, account management, or sales experience focused on complex or high-value accounts.
• Experience managing enterprise relationships and navigating multi-stakeholder organizations at the executive level.
• Proven results in retention, expansion, and upselling across a book of business.
• Strong knowledge of CRM software, preferably Salesforce or HubSpot, and Microsoft Office.
• Ability to learn and confidently demonstrate technical SaaS products and involve technical resources when needed.
• Regular on-site attendance at the South Salt Lake City, Utah office is required.

Nice to have

• Experience with IT management, endpoint management, or device management software.
• Familiarity with hirify.global products or similar IT operations tools.
• Experience in a private-equity-backed or high-growth SaaS environment.
• Bachelor's degree in Business or a related field.

Culture & Benefits

• Four-day work week.
• Equity participation.
• Professional development support from managers.
• 100% premium coverage for medical, dental, and vision insurance for employees and dependents.
• Flexible paid time off, HSA access, wellness incentives, and company retirement contribution matching.
• hirify.global emphasizes honesty, ownership, collaboration, and continuous improvement.

Hiring process

• Reasonable accommodation is available during the application process upon request.
• Most full-time roles do not qualify for employment visa sponsorship, including future H-1B sponsorship needs.