Partner Operations Manager (MSSP)

Location: US, Remote

Salary: $115,000–$136,000 annually, plus equity in the form of stock options.

Company

hirify.global is a remote cybersecurity company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Manage the MSSP, MSP, and Telco partner lifecycle from onboarding and activation through expansion, renewal, and offboarding.
• Define operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships.
• Coordinate licensing, provisioning, usage, consumption, billing, recurring revenue, and renewal processes.
• Build reporting and dashboards covering partner activity, customer relationships, usage, recurring revenue, pipeline, renewals, risks, and ownership.
• Improve Salesforce, PRM, provisioning, billing, reporting, data-quality, and workflow automation processes.
• Coordinate intake, escalations, cross-functional handoffs, operating reviews, and recommended actions across internal teams and leadership.

Requirements

• 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting service-provider or recurring-revenue models.
• Understanding of consumption, recurring revenue, renewals, expansions, and partner economics.
• Experience managing complex partner and customer account hierarchies and converting ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements.
• Hands-on experience with Salesforce or a comparable CRM.
• Strong analytical, communication, project-management, and cross-functional stakeholder-management skills.
• Experience building, documenting, and improving scalable operational processes while driving execution without direct authority.

Nice to have

• Experience with MSSP, MSP, or Telco customer and tenant models.
• Experience with licensing, provisioning, billing, usage, revenue reconciliation, PRM platforms, business-intelligence tools, workflow automation, or data-quality programs.
• Experience in cybersecurity, SaaS, telecommunications, or another recurring-revenue technology environment.
• Experience launching operating reviews, partner-health reporting, or lifecycle management programs.
• Experience partnering with Finance, Legal, Product, Customer Success, or Revenue Operations.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, results, creativity, and professional growth.
• Remote and hybrid work models are supported depending on role and location.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Full-time roles include equity eligibility through stock options.