Customer Success Manager (API)

Location: Must be based in the United States or Canada

Compensation: $160,000 – $200,000 + Equity + Commission

Company

hirify.global is a leading developer of API and AI connectivity technologies, providing a unified platform that enables organizations to secure, manage, and govern the flow of intelligence across APIs and AI models.

What you will do

• Coach customers throughout their lifecycle to ensure successful outcomes and value realization.
• Inspire customers to develop an AI and API-optimized vision for their business.
• Collaborate with Sales and Product teams to define adoption plans and post-sales engagement strategies.
• Innovate tooling and processes to improve team efficiency and customer engagement.
• Become a subject matter expert on hirify.global products and apply that knowledge to real-world customer projects.

Requirements

• Proven experience in customer-facing roles within SaaS, Open Source, or Infrastructure software companies.
• Solid understanding of Cloud Native technologies including Containers, Kubernetes, and Microservices.
• Foundational knowledge of APIM, DevOps, CI/CD, and Cloud Computing IaaS.
• Strong organizational skills and a builder’s mentality for solving complex problems.
• Excellent self-awareness and communication skills.

Culture & Benefits

• Access to comprehensive healthcare benefits and a 401(k) plan for US-based employees.
• Opportunity to work at a fast-paced, innovative startup at the forefront of API and AI technology.
• Collaborative environment focused on pioneering new approaches to customer management.
• Competitive compensation packages including equity and sales incentives.