Partner Success Director (AI)

Location: Hybrid, NYC office

Salary: $156,000–$179,340 base pay, plus equity and a $31,200–$35,868 bonus opportunity.

Company

hirify.global develops an AI-powered healthcare platform that converts patient-clinician conversations into structured clinical notes in real time, with deep EMR integrations and auditable evidence.

What you will do

• Own relationships with strategic health system partners and serve as their primary point of contact.
• Build executive, operational, technical, and clinician relationships while advising partners on healthcare workflows and priorities.
• Analyze usage, adoption, satisfaction, and growth data to identify risks and improve utilization.
• Lead executive business reviews, communicate product performance and value attainment, and align on expansion opportunities.
• Collaborate with sales, product, and cross-functional teams to remove adoption barriers and support revenue growth and retention.
• Represent partner feedback internally and contribute to case studies, engagement materials, and partner success best practices.

Requirements

• Proven experience in customer-facing or client-facing roles, including management consulting, enterprise SaaS, or health system innovation.
• Strong understanding of the healthcare landscape and the challenges faced by large health enterprises and clinicians.
• Excellent communication and interpersonal skills with clinicians and stakeholders at all levels.
• Technical aptitude and ability to explain complex software solutions.
• Strong problem-solving, organizational, and project management capabilities.
• Proactive, results-oriented approach suited to a high-touch portfolio of strategic partners.

Culture & Benefits

• Fast-paced, high-growth startup environment with an emphasis on ownership, empathy, and measurable impact.
• Flexible work hours, inclusive culture, and ongoing learning opportunities.
• Paid holidays, flexible PTO, comprehensive medical, dental, and vision coverage, and paid parental leave.
• HSA contributions, FSA and commuter benefits, 401(k) matching, and a personal device allowance.
• Lifestyle wallet for fitness, professional development, and coworking, plus mental health support.
• Paid sabbatical leave after five years of employment and family-forming benefits.