Scaled Programs Customer Engineer (AI)

Location: Remote within the United States

Salary: $156,000–$191,000 per year, plus equity

Company

hirify.global is building a developer-first cloud platform for AI-native, full-stack, multi-service applications.

What you will do

• Partner with Scaled Account Managers and Field Engineering to turn bandwidth, egress, and usage signals into expansion and churn-prevention programs.
• Run onboarding for high-growth AI startups through Intercom checklists, guided flows, and activation follow-up.
• Build and improve scalable engagement tools, including in-app programs, outbound triggers, pricing and sizing calculators, POC templates, and technical enablement.
• Run webinars, Slack community touchpoints, and pattern-based outreach for account cohorts.
• Translate recurring customer questions and technical best practices into in-product guidance and self-service content.
• Maintain activity tracking and feature-request data quality for Field Engineering and Product teams.

Requirements

• 3+ years of experience in a customer-facing technical role such as customer engineering, solutions engineering, technical support, or developer relations.
• Experience operating high-volume, one-to-many programs and independently building scalable systems and content.
• Strong cloud infrastructure fundamentals, including containers, deployments, autoscaling, networking, and CI/CD.
• Working knowledge of Postgres and database migration patterns involving Heroku or AWS RDS.
• Daily use of AI tools and the ability to advise customers building AI-native and LLM-powered applications.
• Strong written communication, data-driven prioritization, and comfort working through ambiguity.

Nice to have

• Experience with Intercom or a similar in-app engagement platform.
• Experience building internal or customer-facing tools that scale team impact beyond one-to-one work.
• Experience in a product-led growth or high-volume account environment.
• Prior Heroku or cloud migration experience.

Culture & Benefits

• Four weeks of paid vacation.
• Fourteen weeks of fully paid parental leave for all parents.
• Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
• Long-term disability, life insurance, and 401(k) plans.
• Remote home-office stipends, monthly lifestyle and connectivity subsidies, and continuous learning benefits.

Hiring process

• The interview process is tailored to the role and designed to provide a thoughtful, respectful candidate experience.