Banking & Transfer Specialist (Fintech)

Location: Chicago, IL — hybrid, with a minimum of 3 days per week in the office. Working hours are 7 AM–4 PM or 8 AM–5 PM.

Salary: $60,000–$80,000 per year, plus a discretionary performance bonus of 5–10% of base salary.

Company

IG North America operates hirify.global, tasty live, and tastyfx, combining trading technology and retail brokerage services with the backing of London-based IG Group.

What you will do

• Process full and partial ACAT transfers, domestic and international wires, checks, internal transfers, ACH disbursements, and 401(k) rollovers.
• Handle IRA distributions, including early withdrawals, required minimum distributions, qualified distributions, and 60-day rollovers.
• Resolve rejected ACH transactions, bank verification failures, micro-deposit confirmations, wire discrepancies, and ACAT documentation issues.
• Support customers and frontline teams through chat, email, and phone on funding, transfer timelines, fees, and limitations.
• Coordinate daily with clearing-firm operations teams on settlement, confirmations, transaction failures, and discrepancies.
• Mentor Banking Support Specialists and contribute to workflow, policy, and banking-tool improvements.

Requirements

• FINRA Series 7, or SIE with Series 7 Top-Off, and Series 63 certification.
• 1–3 years of experience in banking operations, brokerage operations, or a similar licensed role.
• Experience as a Banking Support Specialist or in equivalent banking operations.
• Knowledge of ACAT transfers, wires, checks, ACH disbursements, IRA distributions, rollovers, trade settlements, options positions, and security types.
• Familiarity with AML regulations and fraud indicators related to funding and account transfers.
• Strong judgment, reconciliation, organization, communication, and mentoring skills, with the ability to manage high transaction volumes and time-sensitive cutoffs.

Culture & Benefits

• Collaborative, lean environment with autonomy, experimentation, and emphasis on practical impact.
• Performance bonuses and stock purchase options.
• Medical, vision, dental, 401(k), 20 paid vacation days, and 10 paid sick days.
• Gym membership reimbursement, in-building gym, commuter benefits, and shuttle service to and from Metra.
• Pet insurance, wellness and mental health programs, charitable donation matching, and two paid volunteer days.
• Daily catered lunch, snacks, and beverages when working in the office.