Senior Support Consultant, Follow Up Boss (SaaS)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions. Weekend availability may be required as part of the schedule.

Salary: $24.60–$41.50 per hour, depending on location, experience, and performance. The role may also include equity awards.

Company

hirify.global is a U.S. real estate platform helping people buy, sell, finance, and rent homes, with Follow Up Boss providing CRM software for real estate teams.

What you will do

• Answer incoming customer phone calls and Zendesk support tickets.
• Support customers and free-trial users with product questions and technical issues.
• Educate customers about newly released features and functionality.
• Onboard and configure new accounts.
• Advocate for customer requests and needs across the company.
• Monitor account health, identify churn risks, and address warning signs.

Requirements

• Experience in a customer-facing role such as Support, Customer Success, Account Management, or Sales.
• Experience with CRM, real estate, and SaaS environments.
• Strong technical troubleshooting, problem-solving, written communication, and verbal communication skills.
• Excellent grammar, spelling, and attention to detail.
• Ability to work independently and efficiently in a fast-paced environment.
• Must be located in the United States.

Nice to have

• Previous remote work experience.
• Experience training or guiding other users.

Culture & Benefits

• Remote work from a physical location of choice within the United States.
• Equity awards may be provided based on experience, performance, and location.
• Distributed work through hirify.global’s Cloud HQ approach.
• Inclusive and collaborative environment focused on customer support and innovation.