Customer Support Consultant (Property)

Location: Richmond, Melbourne VIC, Australia; hybrid and flexible working

Company

hirify.global develops property technology and services that support customers throughout their property journey.

What you will do

• Resolve customer issues through phone, email, and web chat with empathy and professionalism.
• Manage customer demand and multitask across multiple digital systems in a fast-paced contact environment.
• Collaborate with colleagues across the organisation to achieve the best customer outcomes.
• Identify opportunities to improve employee experience, customer experience, and operational excellence.
• Provide feedback to improve REA products and services.

Requirements

• At least 1 year of experience in a similar fast-paced corporate or call-centre environment.
• Strong technical proficiency and the ability to use multiple systems while speaking with customers.
• Experience delivering service that builds customer loyalty through clear communication, positive language, active listening, and empathy.
• Ability to resolve customer problems through analysis, decision-making, persuasion, and adaptability.
• Resilience, accountability, a continuous-improvement mindset, and enthusiasm for learning.

Nice to have

• Previous experience with Zendesk, Slack, or Salesforce.
• Experience in real estate roles such as leasing consultant or property manager.

Culture & Benefits

• Collaborative, purpose-driven culture focused on performance, care, innovation, and inclusion.
• Flexible leave options, including birthday leave and the option to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Volunteering leave, community grants, matched payroll giving, and community initiatives through the Because We Care program.
• Hackdays for developing and presenting new ideas.