Account Director (Individual Contributor) - Australia (SaaS)

Location: Sydney, Australia; hybrid workplace

Company

hirify.global One is a woman-founded B2B SaaS company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Own a portfolio of existing accounts and drive retention, renewals, and growth.
• Identify upsell, cross-sell, expansion, and MRR growth opportunities.
• Manage executive stakeholders, sponsor relationships, stakeholder mapping, and account coverage strategy.
• Lead business reviews, renewal processes, contract negotiations, and price discussions, including C-level and enterprise negotiations.
• Partner with Customer Success Managers to set customer goals, drive product adoption and business impact, and achieve NPS targets.
• Forecast monthly and quarterly performance and develop customer advocacy initiatives such as success stories and testimonials.

Requirements

• 7+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or martech.
• Proven experience using sales and persuasive skills to drive decisions and account growth.
• Experience negotiating contracts and navigating legal discussions.
• Strong written and verbal communication, presentation, listening, project management, and time management skills.
• Experience building relationships, discovering needs, and reaching consensus with senior executives and multiple stakeholders in large or strategic accounts.
• Strong English communication skills required. A university degree in Business, Marketing, Engineering, or a related field is expected.

Culture & Benefits

• Hybrid work in Sydney, Australia.
• Access to 16,000+ LinkedIn Learning courses and additional hard- and soft-skills training.
• Opportunities to share expertise through internal training and workshops.
• International, diverse, and inclusive work environment.
• Paid Spotify subscription.