Managed IT Services Service Desk Consulting Intern - Summer 2027 (Microsoft)

Location: Mason City, United States; travel to assigned client locations required, with up to 25% travel

Salary: $29–$34 per hour

Company

hirify.global provides professional services and technology consulting to middle-market clients globally.

What you will do

• Provide phone and email technical support to end users and resolve hardware and software issues.
• Troubleshoot workstations, servers, networks, backups, and client infrastructure.
• Administer Office 365, Windows Servers, workstations, and related client systems.
• Manage, prioritize, update, and document support cases in the ticketing system through resolution.
• Monitor case trends to identify recurring software, hardware, and infrastructure problems.
• Escalate issues appropriately while maintaining client security, confidentiality, and service quality.

Requirements

• Currently pursuing a bachelor's degree in Management Information Systems, Computer Science, or a related IT field.
• Passion for technology, willingness to learn, and strong customer service skills.
• Knowledge of Microsoft Office, including Word, Excel, and Visio.
• Knowledge of Apple and Windows software and hardware, with strong communication, problem-solving, analytical, and attention-to-detail skills.
• Reliable transportation and willingness to travel to assigned client locations, up to 25%.
• Entry-level applicants must not require employment sponsorship now or in the future.

Nice to have

• Currently pursuing or recently completing a bachelor's or master's degree in an IT-related field.
• Experience with Office 365, email, SharePoint, and Teams administration.
• Experience with Cisco, SonicWall, or Meraki firewalls; VMware ESX and vSphere; Azure AD; Citrix; Remote Desktop Services; VPNs; or enterprise mobile devices.
• Minimum 3.0 GPA.

Culture & Benefits

• Work in a team-oriented Technology Consulting environment with exposure to multiple client engagements and infrastructure projects.
• Flexible scheduling supports balancing personal responsibilities with client service.
• Benefits and compensation package available to employees.
• Client service desk calls are recorded with employee consent for training and quality assurance.