IT Service Desk Technician

Location: Onsite in Rochester, New York; Monday–Friday, 9:00 AM–5:00 PM, 40 hours per week.

Salary: $24.00–$29.00 per hour

Company

hirify.global operates laboratory and healthcare-related services supported by internal information technology systems.

What you will do

• Serve as the first point of contact for internal IT incidents, service requests, and technical inquiries.
• Provide support in person, by phone, email, and electronic chat.
• Resolve Tier 1 hardware, software, product, and service issues, aiming for high first-contact resolution.
• Process employee onboarding and offboarding, including creating and disabling accounts in IT systems.
• Manage, route, document, and escalate incident tickets according to established procedures.
• Maintain the asset tracking database, meet service level agreements, and participate in the IT on-call rotation.

Requirements

• At least 1 year of experience in the IT field, preferably in an in-person help desk role.
• Basic and effective troubleshooting skills for hardware and software applications.
• Basic experience with Microsoft Office and network tools.
• Strong customer service, verbal, and written communication skills, including the ability to explain technical issues clearly.
• Ability to work independently, multitask, prioritize workload, and remain calm in a fast-paced, high-pressure environment.

Culture & Benefits

• Office-based work with regular direct interaction with internal customers.
• Monday–Friday daytime schedule with a 40-hour workweek.
• Participation in an IT on-call rotation.
• Sedentary office role requiring prolonged sitting and computer work, with workplace accommodations considered where applicable.