S&M / Ops Support Intern (IT Support)

Location: Office - Boise, United States

Company

hirify.global provides analytics software and related technology services.

What you will do

• Provide first-tier IT support for employees and business users through the Help Desk.
• Diagnose, troubleshoot, resolve, and escalate hardware, software, network, and access issues.
• Support IT operations projects and identify quality and reliability issues in maintained systems.
• Set up tools and workstations for new hires and provide guidance on best practices.
• Assemble workstations, install IT equipment, and organize and track inventory.
• Maintain a clean and safe work environment and complete occasional off-hours support tasks.

Requirements

• Knowledge of Intune and JAMF administration.
• Knowledge of Azure Active Directory, networks, firewalls, security, and operating systems.
• Experience with Microsoft Windows, Microsoft Office, Mac systems, Linux distributions, command line, and scripting.
• Ability to troubleshoot first-tier computer hardware and software issues and lift up to 50 pounds safely.
• Strong documentation, communication, organizational, interpersonal, and problem-solving skills.
• Degree in information technology or certification such as CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, or Apple Support.

Culture & Benefits

• Full-time office-based position.
• Collaboration with the Help Desk and other technical teams.
• Work includes hands-on equipment setup, inventory organization, and maintaining a safe workspace.