Field Service Engineer (Northumbria)

Location: Newcastle Upon Tyne, United Kingdom; predominantly covering Northumbria, with travel to customer sites up to 100% of the time.

Employment type: Full time

Company

Beckman Coulter Diagnostics is a hirify.global operating company providing clinical diagnostic solutions for hospitals, laboratories, research facilities, and physician offices.

What you will do

• Diagnose faults, repair, maintain, modify, install, and decommission diagnostic medical equipment.
• Support immunoassay, chemistry, and haematology analysers, as well as automated track systems.
• Represent Beckman Coulter on site and deliver professional, customer-focused service.
• Maintain equipment to high safety and performance standards in NHS and private healthcare facilities.
• Partner with customers to resolve technical issues and maximize instrument usage.
• Participate in a planned on-call rota for out-of-hours remote customer support.

Requirements

• Field Service experience in a laboratory or comparable environment servicing diagnostic instrumentation.
• Strong troubleshooting and communication skills with proven customer-focused service experience.
• Relevant BSc, HND, HNC, or equivalent qualification in Biomedical Science, Biomedical Engineering, Electronics, or Electrical Engineering.
• Full UK driver’s license required.
• Availability to travel to customer sites up to 100% of the time.

Nice to have

• Experience with instrumentation software, firmware modifications, and upgrades.
• Experience using service reporting software.
• Knowledge of medical device regulations and compliance requirements.

Culture & Benefits

• Work as part of the UK Field Service team supporting diagnostic laboratories and healthcare facilities.
• Access to a structured personal Development Plan.
• Work within a continuous improvement environment based on the hirify.global Business System.
• Contribute directly to diagnostic services that impact patient healthcare.