Logistics Control Tower Analyst - Front Office/Back Office (m/f/x)

Location: Wrocław, Poland; office based. Full-time role with domestic and international travel once per quarter.

Company

hirify.global is an international organization focused on innovative products and solutions across multiple industries.

What you will do

• Monitor transportation performance, shipment visibility, service metrics, and customer experience across assigned markets.
• Communicate transportation status, identify risks, and lead escalation and recovery processes.
• Plan transportation requirements, secure carrier capacity, and balance demand across hubs, plants, and distribution centers.
• Manage shipments from booking through final delivery and coordinate with plants, distribution centers, hubs, and carriers.
• Monitor carrier compliance and contractual KPIs, driving corrective actions and improvement plans.
• Standardize transportation processes, support transportation systems and digital solutions, and maintain data integrity.

Requirements

• Experience in transportation, logistics, customer service, or supply chain; customer-facing experience for Front Office or transportation execution and planning experience for Back Office.
• Strong communication, analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment and influence without direct authority.
• Collaborative, multicultural, team-oriented mindset with strong attention to detail and execution discipline.
• Fluency in English is required.

Nice to have

• Knowledge of German, French, or another EU language.
• SAP TM experience.
• Advanced Excel and reporting skills.
• Supply Chain or Logistics degree.

Culture & Benefits

• Private medical care, life insurance, retirement scheme, and Multisport card.
• Professional training, onboarding, development opportunities, certifications, and co-funded studies.
• Respectful, inclusive, and friendly environment with an open-door policy.
• Community groups, CSR activities, volunteering, and internal integration events.
• Work-life balance support within an international organization.