Support Team Specialist

Location: 7457 E Hampton Ave, Mesa, AZ 85209; work from home is available from an approved city and state with a quiet home office and secure internet.

Company

hirify.global Family of Brands provides vehicle warranty, ancillary protection products, claims processing, and dealership fleet management services through SilverRock.

What you will do

• Inject and process repair requests submitted by business partners, customers, and internal departments.
• Upload and manage supporting documentation with a high level of accuracy.
• Coordinate tow requests and related logistics.
• Facilitate communication between customers, business partners, and internal teams through email and internal systems.
• Process exceptions and resolve challenging support issues within required deadlines.

Requirements

• High school diploma required; an associate or bachelor's degree is preferred.
• Experience in an administrative role.
• Strong verbal and written communication skills.
• Ability to balance multiple tasks while using a variety of computer systems.
• Strong attention to detail, problem-solving ability, teamwork, and commitment to personal growth.
• Ability to meet quality and production expectations while handling time-sensitive requirements.

Culture & Benefits

• Full-time work-from-home arrangement from an approved city and state.
• Set Monday-to-Friday schedule with rotating Saturdays; flexibility and overtime may be required.
• Medical, dental, and vision insurance, company-paid life insurance, and short- and long-term disability coverage.
• 401(k), paid time off, wellness days, holidays, and wellness program incentives.
• Tuition reimbursement, professional growth opportunities, social events, and employee rewards.

Hiring process

• Employment is contingent upon successful completion of a background check and drug screening.