Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)

Location: Hybrid work from the hirify.global office in Acton, Massachusetts or San Diego, California; ongoing on-site team work in San Diego is required. International and U.S. travel are expected at least quarterly.

Annual base salary: $144,500–$216,800 USD, with potential incentive compensation.

Company

hirify.global develops the Omnipod wearable insulin-management platform and other medical-device technologies designed to simplify diabetes care.

What you will do

• Manage and develop a multidisciplinary UX team of designers and technical writers supporting Omnipod Dash, Omnipod 5, Omnipod View, and the Omnipod Simulator App.
• Lead UX strategy and create scalable, global product experiences across iOS and Android.
• Coach the team, hire and manage UX vendors, and oversee vendor deliverables, purchase orders, and invoices.
• Collaborate with Marketing, Product Management, Software Development, Human Factors, Clinical, Regulatory, and UX Research teams.
• Translate product strategy into multi-year roadmaps with operational goals and objectives.
• Drive user-centered design, design research, and design-thinking practices through SAFe Agile product development.

Requirements

• Bachelor’s degree in HCI, Design, Interaction Design, Human Factors, or an equivalent field.
• 7+ years of relevant UX and product-design experience, including customer-centered systems with multiple global touchpoints.
• At least 3 years of management experience leading a large UX team working on mobile applications.
• Experience delivering consumer-facing digital and physical products and working with cross-functional teams on high-visibility initiatives.
• Advanced knowledge of UX methods and design thinking, systems and data management, and tools such as Adobe Creative Cloud, Sketch, Abstract, or XD.
• Strong UX portfolio and ability to work on-site in San Diego, with hybrid work from an hirify.global office.

Nice to have

• Knowledge of medical-device development.
• Thorough knowledge of diabetes.

Culture & Benefits

• Hybrid working arrangement with required on-site office work.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and employee wellness programs.
• Opportunity to contribute to products used in diabetes care and to work with an expanding international organization.