Director, Commercial Operations

Location: Yardley, Pennsylvania, USA; office-based role

Salary: USD 125,000–145,000 per year

Company

hirify.global provides commercialization services and solutions for the life sciences industry, supporting biotech, pharmaceutical, healthcare, and other clients in bringing therapies to market.

What you will do

• Lead the administration of the commercial commission plan, including calculations, reviews, approvals, and payments.
• Own and administer the CaptivateIQ incentive compensation platform, including testing, enhancements, and process optimization.
• Partner with Commercial Leadership, Finance, Human Resources, Payroll, and Information Technology on compensation governance and operations.
• Investigate commission inquiries, reconcile account and opportunity data, resolve discrepancies, and manage escalations.
• Develop dashboards, metrics, forecasts, reports, documentation, controls, and audit-ready approval records.
• Advise senior leadership and improve commercial operations through process redesign, automation, scalable systems, and vendor management.

Requirements

• Bachelor’s degree in business, finance, economics, data analytics, information systems, or a related field, or equivalent professional experience.
• Experience in commission administration, incentive compensation, sales compensation, commercial operations, revenue operations, finance operations, or a related function.
• Strong understanding of sales, revenue, financial processes, revenue recognition, and incentive compensation.
• Experience with Salesforce or similar CRM platforms, data quality management, reporting, and process governance.
• Advanced Microsoft Excel skills, strong systems aptitude, analytical ability, and exceptional attention to detail.
• Ability to manage sensitive stakeholder situations, complex data issues, multiple priorities, and tight deadlines.

Nice to have

• Experience with CaptivateIQ, Xactly, Varicent, Spiff, QuotaPath, or a comparable incentive compensation platform.
• Knowledge of compensation plan design, commission structures, and incentive compensation governance.
• Experience in pharmaceutical, life sciences, healthcare, consulting, CRO, or B2B commercialization services.
• Previous experience leading people or developing a commission administration or compensation operations function.

Culture & Benefits

• Full-time schedule of 40 hours per week across five working days.
• National travel required approximately 3–5 times per year.
• People leadership responsibilities include hiring, supervision, performance management, promotions, and other personnel actions.
• Commitment to patient-focused work, client service, diversity, inclusion, talent development, collaboration, communication, and innovation.
• Competitive salary and benefits are available for eligible U.S. locations.