Customer Value Architect, EMEA (AI)

Location: London, UK (Hybrid)

Company

hirify.global provides a product intelligence and analytics platform used by companies to understand product usage, measure outcomes, and make product decisions.

What you will do

• Own the customer value workstream across onboarding and the full contract lifecycle, connecting hirify.global investment to business outcomes and ROI.
• Build relationships with executive sponsors, business stakeholders, and technical teams while aligning hirify.global capabilities with customer priorities.
• Develop and execute success plans covering adoption milestones, measurable outcomes, usage expansion, and re-engagement strategies.
• Lead enablement sessions on dashboard design, funnel analysis, retention modeling, and other product analytics use cases.
• Monitor product usage and health signals, run business reviews, identify underused capabilities, and triage product questions and issues.
• Assess customer AI maturity and advise on agent and context strategies using hirify.global AI, hirify.global Agent, Headless, and MCP.

Requirements

• Experience in Customer Success, management consulting, or a related function supporting complex B2B SaaS accounts.
• Experience managing relationships across functions and seniority levels, including influencing C-suite decisions.
• Ability to translate data models, analytics instrumentation, and product metrics into business language.
• Demonstrated ability to drive platform adoption, build strategic value plans, and communicate outcomes in terms of ROI.
• Hands-on experience with agentic or AI-native tooling, such as MCP-based workflows or LLM copilots.

Nice to have

• Background in product analytics, growth, or data-driven product development.
• Technical advisory, implementation, or professional services experience.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

Culture & Benefits

• Hybrid work environment with a customer-focused, collaborative culture.
• Medical, vision, and dental care.
• Mental wellness benefit and generous vacation policy.
• Additional company holidays, enhanced parental leave, and volunteer time off.
• Values include bold decision-making, insight-driven innovation, candid collaboration, and powerful simplicity.