Founding Customer Success Lead/Manager (AI)

Location: London, UK; hybrid with an office-first culture

Company

hirify.global builds an AI operating system that helps companies turn scattered knowledge and tools into coordinated execution with configurable agents.

What you will do

• Own a portfolio of strategic enterprise customers from executive alignment and implementation through adoption, value realization, renewal, and expansion.
• Build trusted-advisor relationships with C-level and VP-level stakeholders and help define AI strategies and measurable business outcomes.
• Lead enterprise change management, including rollout planning, governance, enablement, use-case discovery, and organization-wide adoption.
• Drive executive business reviews, account planning, adoption strategies, value reviews, and expansion opportunities in partnership with Sales.
• Coordinate Customer Success, AI Deployment Strategy, Forward-Deployed Engineering, Product, and Sales resources.
• Build hirify.global’s UK Customer Success foundations, including playbooks, operating rhythms, feedback loops, and customer education.

Requirements

• 8+ years of experience in Customer Success, account management, consulting, solutions, or a related customer-facing role.
• Strong experience owning and growing strategic enterprise accounts through sustained executive alignment and cross-functional coordination.
• Ability to influence C-level and VP-level stakeholders and communicate credibly with business and technical audiences.
• Track record of driving measurable customer outcomes, renewals, and expansion.
• Experience building Customer Success processes, playbooks, or operating models.
• Fluent English communication and practical fluency in AI concepts, including agents, language models, and automation.

Nice to have

• Experience with AI, developer tools, data platforms, enterprise software, or another emerging technology category.
• French language skills for collaboration with Paris-based teams.

Culture & Benefits

• Office-first, in-person culture with offices in Paris, London, San Francisco, and New York.
• Flexibility to work from home when it makes sense for the work being done.
• Fast decision-making, close collaboration, and direct communication.
• Opportunity to shape an AI-native Customer Success organization and a new product category.