Customer Success Manager (Healthcare)

Location: London, United Kingdom

Company

hirify.global provides a software adoption platform combining Application Intelligence and Contextual Assistance to help regulated organizations measure software outcomes and support employees inside clinical and business applications.

What you will do

• Own a portfolio of NHS trusts from contract signature through go-live, renewal, and account expansion.
• Agree success measures with customers, establish baselines, and maintain evidence accepted by clinical, technology, and finance leaders.
• Steer implementation and onboarding with implementation teams and partners, focusing on time saved, reduced training burden, ticket deflection, and lower go-live risk.
• Map customer stakeholders, run quarterly reviews, and support adoption across staff groups, sites, applications, and neighboring trusts.
• Use usage data to identify adoption issues, recurring support problems, content or configuration needs, and product gaps.
• Partner with sales on renewals and expansions while leading solution design, proof of value, technical evaluations, and security and information governance reviews.

Requirements

• At least five years of experience in customer success, solutions consulting, or account management with large or public-sector organizations.
• Experience deploying and operating solutions, including solution design, technical demonstrations, proof of value, and post-go-live delivery.
• Knowledge of clinical systems, clinical workflows, EPR programs, and decision-making within NHS trusts.
• Experience building and measuring customer business cases and working with stakeholders who feel the problem, hold the budget, and defend the spend.
• Ability to interpret usage data, work closely with implementation teams and partners, and act as the primary technical person in customer discussions.
• Experience using AI tools to work faster and improve output quality.

Culture & Benefits

• Opportunity to shape the post-sales motion for the US market at a pre-exit scale-up.
• High-performance, diverse, and engaged team with employees from more than 20 countries.
• Meaningful equity and ownership in building the post-sales function.
• Weekly one-to-ones, personalized skills assessment and development planning, on-the-job coaching, and a training and events budget.
• Flexible benefits covering savings and security, health and well-being, and lifestyle and leisure.