Global People Operations Manager (AI)

Location: Spain; remote work indicated by the #LI-Remote tag.

Company

hirify.global provides technology for continuous research and measurement, connecting researchers, advertisers and brands with consumer data across more than 130 countries.

What you will do

• Lead global People Operations and Employee Relations services across the employee lifecycle.
• Own employee support, case management, policies, documentation, knowledge management and service-level improvements.
• Manage HRIS performance, People data accuracy, controls, governance, workflows and integrations.
• Build ticketing, self-service, automation and AI-enabled workflows, measuring quality, speed, scalability and employee experience.
• Set and deliver the People Operations transformation roadmap, moving the function toward problem-solving and operational consulting.
• Lead global benefits operations, including implementation, governance, vendor management and employee experience.

Requirements

• Significant experience leading a global People Operations, HR Operations, Shared Services or Employee Experience function.
• Experience developing global teams and strong operational knowledge of employee support, Employee Relations, HRIS, People data, policies and the employee lifecycle.
• Track record of simplifying processes and implementing workflow, self-service, automation or AI-enabled solutions.
• Experience with case management, ticketing or tiered support models.
• Strong systems thinking, analytical capability and stakeholder management skills.
• Curiosity about AI and emerging technology, with pragmatic judgement about its value.

Nice to have

• Experience with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation or employee self-service.
• Experience in a fast-moving international technology business.

Culture & Benefits

• Remote work is indicated for the role.
• Global collaboration across borders and perspectives.
• Culture focused on innovation, accountability, openness, kindness and inclusion.
• Opportunity to shape a simpler, smarter and more human People Operations model.

Hiring process

• The interview and hiring process includes an approach to the use of AI, detailed in the company's AI usage guide.