IT Product/Service Manager (Salesforce)

Location: Marseille Area, based in Marignane, France

Company

hirify.global develops aerospace and helicopter products and operates enterprise digital platforms supporting customer relationships, training, marketing, sales, and support.

What you will do

• Lead the final testing, defect triage, change management, and go-live readiness for the TEEMS training management solution.
• Coordinate the production cutover planned for early 2027 and oversee post-launch hypercare and stabilization.
• Manage user feedback, incident resolution, and platform support to drive adoption across the hirify.global Helicopters Training Department.
• Deliver subsequent digital projects across Salesforce Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and customer digital tools.
• Translate Marketing, Sales, and Support requirements into functional and technical specifications.
• Govern external integrators and contractors while reporting project status, risks, schedule, quality, budget, and architecture compliance.

Requirements

• At least 5 years of experience managing digital IT projects in complex matrix organizations.
• Strong functional and technical understanding of the Salesforce ecosystem, including Sales, Service, and CPQ.
• Experience managing testing phases, cutover plans, and post-launch support using Agile and Waterfall frameworks.
• Practical experience overseeing third-party system integrators and application management partners.
• Advanced or fluent English, with strong leadership, stakeholder communication, autonomy, and resilience under go-live pressure.

Culture & Benefits

• Permanent, full-time employment with flexible working arrangements where possible.
• Salary-related rewards, profit-sharing schemes, an employee savings plan, and voluntary stock purchase options.
• Additional leave options, health insurance coverage, and site-dependent wellbeing services.
• Access to more than 10,000 e-learning courses, certifications, expert career paths, and international mobility opportunities.
• Social, cultural, sports, and other services provided through the staff council.