4 дня назад
Technical Support Advisor (Network Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Advisor (Network Operations): Supporting customers and service providers while maintaining data-centre servers, network devices, cabling, and hardware with an accent on hands-on infrastructure support, troubleshooting, and customer communication. Focus on installing and configuring hardware and software, resolving network-related issues, and coordinating escalations across rotating 12-hour shifts.
Location: Reading, UK; onsite work in the Reading offices and data-centre environment. Rotating 12-hour shifts: four early shifts from 7 AM to 7 PM, followed by four days off, then four late shifts from 7 PM to 7 AM, followed by four days off.
Company
provides hosting, web services, and digital solutions to companies and entrepreneurs across Europe and the UK.
What you will do
- Handle customer and service-provider interactions through email, phone, tickets, and face-to-face communication.
- Investigate customer issues with third-party providers and escalate tickets to supervisors, management, or the network team when required.
- Install, rack, de-rack, reboot, and maintain servers, routers, switches, and other data-centre hardware.
- Perform cabling, attach KVMS equipment, and assist with memory, hard-drive, RAID-card, and other hardware installations.
- Install and update operating systems, control panels, and SQL Server software.
- Accompany vendors and customers to the appropriate data-centre floor and provide direct technical assistance.
Requirements
- Data-centre experience and availability to work onsite in Reading, UK.
- Experience in help-desk or technical support and strong written and verbal communication skills.
- Knowledge of cabling, network wiring, DNS, network troubleshooting, and hardware troubleshooting methods.
- Knowledge of RAID setup and UNIX, Linux, and Windows concepts and usage.
- Ability to analyse issues, prioritise tasks, manage time effectively, and maintain attention to detail.
- Ability to handle servers, routers, switches, and other hardware manually.
Culture & Benefits
- Diverse and inclusive culture built around respect, openness, and collaboration.
- Relaxed working atmosphere with coach-style leadership.
- Enhanced holiday scheme and birthday bonus.
- Complete training and support provided from the Reading offices, with training lasting up to three months.
- Customer-focused environment supporting web hosting and digital services.
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