Technical Support Engineer (Network Operations)

Location: Reading, United Kingdom; onsite work from the Reading offices

Company

hirify.global provides web hosting and digital services to companies and entrepreneurs across Europe and the UK.

What you will do

• Handle customer and service provider interactions through email, phone, tickets, and face-to-face communication.
• Act as the liaison between customers and the Network Team to gather troubleshooting information and resolve network-related issues.
• Install, rack, de-rack, cable, reboot, and maintain servers and network devices.
• Attach KVMS equipment and provide direct assistance to vendors and customers on the data floor.
• Install and update operating systems, configure control panels and SQL Server, and work with hardware components such as memory, hard drives, and RAID cards.
• Escalate tickets to supervisors, management, and the network team when required.

Requirements

• Experience in a data centre, help desk, or technical support environment.
• Knowledge of cabling, network wiring, DNS, network troubleshooting, and hardware troubleshooting methodologies.
• Knowledge of RAID setup and troubleshooting.
• Understanding and practical use of UNIX, Linux, and Windows concepts.
• Clear written and verbal communication, analytical thinking, attention to detail, prioritisation, and time management.
• Ability to handle servers, routers, switches, and other hardware manually.

Culture & Benefits

• Diverse and inclusive culture with a relaxed, collaborative atmosphere.
• Coach-style leadership and team-oriented working environment.
• Enhanced holiday scheme.
• Birthday bonus.
• Complete training and support provided from the Reading offices.