Customer Experience Specialist

Location: Hybrid role based in the New York City office, United States

Salary: $43.75–$52.88 per hour

Company

hirify.global helps businesses manage HR-related needs through data-driven products and services.

What you will do

• Handle high-level customer support inquiries and drive positive resolutions.
• Represent Customer Experience on a Product Mission Team through product discovery, proof of concepts, solution design, and roadmap discussions.
• QA new product features, workflows, enhancements, and edge cases before launch.
• Investigate, reproduce, and validate bugs and incidents; create detailed Jira tickets and partner with Product, Engineering, and Incident Management on resolution.
• Monitor active bugs and incidents, identify recurring trends, and contribute to long-term product improvements.
• Create enablement materials, lead coaching sessions, and maintain internal knowledge and Help Center content.

Requirements

• Three years of experience in a current CSO role, including Customer Success, CSOS, Support Specialist, or HR Consulting experience.
• Professional experience in a technical or advisory support role.
• Strong problem-solving skills and experience resolving complex technical issues.
• Strong technical acumen and the ability to learn new technologies, products, and software quickly.
• Clear communication, collaboration, organization, and prioritization skills.
• Experience with SQL, Jira, CS tools, Confluence, and Zendesk is preferred.

Culture & Benefits

• Welcoming, casual, and supportive work environment.
• Benefits and wellness program offerings.
• Company retreats and opportunities to learn from leaders in the startup community.
• Values centered on camaraderie, openness, grit, integrity, and simplicity.
• Inclusive workplace with reasonable accommodations for qualified candidates and employees.