Senior Support Engineer (Fintech)

Location: United States; remote-first. Office spaces are available in San Jose, California, and Draper, Utah. The role includes an after-hours and weekend on-call rotation, usually one week per month.

Salary: $88,100–$124,400 USD annually, depending on geographic zone, experience, and expertise.

Company

hirify.global develops financial automation tools that help businesses manage spending, payments, and operational processes.

What you will do

• Provide technical support to embedded partners and API developers building integrations with the platform.
• Manage service requests, technical projects, partner communications, and implementation changes across multiple channels.
• Troubleshoot API, integration, SSO, MDM, and web service issues involving JSON, XML, and related data structures.
• Triage high-priority incidents under SLA requirements and participate in the on-call rotation.
• Coordinate with Engineering, Customer Success, Partner Management, Product, and Sales to resolve complex issues.
• Drive bug fixes from debugging through engineering delivery and partner validation.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent work experience.
• 5+ years of experience supporting customers or partners in a complex software or SaaS environment.
• Experience coding and debugging in at least two languages, including Java, JavaScript, Kotlin, Swift, C#, or Python.
• Experience with APIs, REST API development, SSO, MDM, web service protocols, JSON, and XML.
• Strong troubleshooting, analytical, critical-thinking, written communication, and project coordination skills.
• Experience managing high-priority incidents under SLA constraints and using Gen AI technologies, including prompt design, output evaluation, and LLM integration.

Nice to have

• Previous experience in fintech.
• Familiarity with accounting principles and software such as Intacct, QuickBooks Online, NetSuite, or Xero.

Culture & Benefits

• Remote-first work environment with opportunities for in-person collaboration.
• Medical, dental, and vision plans with HMO, PPO, or HDHP options.
• HSA and FSA accounts, life insurance, and short- and long-term disability coverage.
• Paid holidays, wellness days, and flexible time off.
• 401(k) retirement plan, employee stock purchase program, wellness initiatives, and employee assistance programs.