Customer Support Agent (Fintech)

Location: Remote from Poland; availability for rotating morning, evening, and night shifts across a 7-day work week is required.

Company

hirify.global provides a financial app for payments, online shopping, personal finance management, cashback, purchase protection, and multi-currency accounts.

What you will do

• Communicate with customers through in-app support chat and other support channels.
• Resolve customer issues fully, professionally, and within appropriate timeframes.
• Provide clear, empathetic, personalized responses instead of relying on scripted communication.
• Handle challenging situations and make effective decisions using procedures as guidance.
• Identify and propose improvements to team practices, company processes, products, and customer experience.

Requirements

• English at C1 level or higher, with excellent written and verbal communication skills.
• Customer-centric mindset and strong understanding of customer needs.
• Strong problem-solving and decision-making abilities.
• Proactive attitude, adaptability, and ability to work in a fast-paced environment.
• Availability for rotating morning, evening, and night shifts across a 7-day work week.

Culture & Benefits

• Flexible working conditions and a competitive salary.
• Opportunity to influence the customer experience and product development.
• Environment focused on innovation and effectiveness.
• Private medical healthcare.
• Internal and external training opportunities.
• Culture based on ownership, transparency, and pace.