Customer Support Specialist - EU (Remote)

Location: Remote, but candidates must be based in the EU; Monday–Friday, 8am–5pm UK time

Company

hirify.global is a fintech product from Avian Labs that uses blockchain technology to enable borderless, instantaneous money transfers and is available in over 150 countries.

What you will do

• Provide customer support primarily through chat and email, resolving individual cases positively.
• Build customer trust through empathetic, clear, and accurate communication.
• Record customer interactions and resolutions in CRM systems.
• Prioritize customer requests, meet SLAs, and manage multiple queries simultaneously.
• Collaborate on case resolution and ad hoc customer experience projects.
• Analyze customer feedback, report bugs, and suggest product and service improvements.

Requirements

• At least two years of experience in a customer-facing role.
• Clear written and verbal communication, empathy, and strong problem-solving skills.
• Fluent English required as the main company language.
• Experience with customer support software and CRM systems such as Zendesk, Intercom, or Salesforce.
• Ability to work independently and manage multiple customer queries in high-pressure situations.
• Experience in the fintech or blockchain industry.

Nice to have

• Spanish speaking and writing skills.
• Experience handling escalated and complex customer cases.
• Experience using AI to improve productivity.

Culture & Benefits

• Remote-friendly working arrangement for candidates based in the EU.
• Structured Monday–Friday shift aligned with UK business hours.
• Opportunity to share customer feedback and influence support processes.
• Collaboration with the wider organisation on customer experience initiatives.