Customer Support Representative (Fintech)

Location: Athens, Attica, Greece; hybrid workplace

Company

hirify.global is a fintech organisation developing proprietary technology solutions and digital financial platforms for banks, financial institutions, corporates, SMEs, and small businesses.

What you will do

• Provide Level 1 support through phone, email, chat, and other channels.
• Diagnose platform, onboarding, and account issues and guide users through troubleshooting.
• Log, categorize, track, and follow up on cases in CRM and ticketing systems.
• Escalate issues to product, engineering, or commercial teams with complete case notes.
• Maintain knowledge-base content and identify recurring user-experience issues.
• Support onboarding queries in collaboration with Sales and Marketing while ensuring regulatory compliance.

Requirements

• At least 3 years of experience in customer support, customer service, or call-center roles.
• Degree in Business Administration or another field.
• Experience with CRM, ticketing, live chat, telephony, and customer communication tools.
• Excellent written and verbal communication, problem-solving skills, patience, empathy, and attention to detail.
• Good working understanding of statistics and data for identifying recurring support patterns.
• Fluent English required. Experience with B2B fintech, banking, payments, ERP-integrated, or invoice-management platforms is relevant.

Nice to have

• Experience in fintech, SaaS, or financial services.
• Additional language skills.
• Understanding of working capital, invoicing, or B2B financial information concepts.

Culture & Benefits

• Teamwork, integrity, client focus, quality, agility, and innovation in a human-centred environment.
• Competitive compensation, meal vouchers, and annual bonus programs.
• Private health insurance, occupational doctor, workplace counselor, and nutritionist.
• IT equipment, mobile phone, data plan, modern facilities, indoor parking, and an in-house restaurant.
• Onsite gym, wellness facilities, mentoring, coaching, and a personalized annual development plan.
• Employee referral bonuses and wellbeing, ESG, and volunteering activities.

Hiring process

• Submit CV and application materials in English.