Help Desk Engineer (Microsoft 365)

Location: Barcelona, Spain; hybrid work with a minimum of three days per week in the office

Company

hirify.global provides analytical testing and life sciences services across food, environmental, pharmaceutical, clinical, and other industries.

What you will do

• Provide first-line IT support to users across Europe.
• Troubleshoot Microsoft 365, Windows 10/11, identity and access management, printing, patching, and workplace hardware issues.
• Perform application triage and route incidents to the appropriate support team.
• Register, classify, monitor, and follow up on tickets using internal processes.
• Escalate complex incidents to second-line support.
• Create documentation, knowledge-base articles, workarounds, and service-catalog improvements.

Requirements

• 2–3 years of experience in an IT service desk, help desk, or end-user support role.
• Strong communication skills in English, French, and Spanish are required.
• Solid troubleshooting skills with Windows and Microsoft 365.
• Customer-service mindset, initiative, and ability to work in a fast-paced environment.
• Secondary school diploma.

Nice to have

• Experience with Windows Server, Active Directory, or networking.
• Familiarity with BMC Helix.
• ITIL Foundation certification.
• Knowledge of Azure, SCCM, or Intune.

Culture & Benefits

• International and collaborative work environment.
• Exposure to global IT projects and business-critical systems.
• Continuous learning and professional development opportunities.
• Inclusive workplace focused on diversity, equity, and equal opportunity.