Client Services (IT Support)

TL;DR

Client Services Specialist (IT Support): Providing technical support for personal computing devices and software with an accent on incident resolution and infrastructure maintenance. Focus on Windows 10/11 troubleshooting, O365 administration, and meeting service level agreements.

Location: Hybrid (Spain). Must be available to travel to other Smiths locations by car or air.

Company

A global leader in the design, manufacturing, and engineering of mission-critical flow control solutions.

What you will do

• Provide on-site and remote technical support for Windows PCs, laptops, and mobile devices.
• Resolve technical incidents via phone, email, and web forms within standard SLAs.
• Manage the provisioning and maintenance of personal computing devices per BIS standards.
• Collaborate with vendors and service providers to maintain IT infrastructure.
• Support manufacturing-specific devices such as hand scanners and label printers.
• Assist in the implementation of new technologies and documentation of procedures.

Requirements

• Experience in an IT service desk or customer support environment.
• Proficiency in Windows 10/11, Microsoft O365 (Teams, Azure, Outlook), and LAN/WAN.
• Knowledge of ITIL Service Delivery processes.
• Bilingual proficiency in Spanish and English.
• Ability to travel to other sites as required.
• Strong communication and task management skills.