Technical Support Specialist (RFID)

Location: Barcelona, Spain — hybrid environment with 30% telework possible

Company

hirify.global develops engineered components and subsystems for healthcare and advanced manufacturing, while Keonn designs and manufactures RFID hardware and software for retail, healthcare, libraries, industry, and logistics.

What you will do

• Respond to customer inquiries by phone, email, and live chat.
• Troubleshoot and resolve incidents involving electronic hardware, software, and network devices.
• Escalate complex cases and collaborate with product development and customer success engineers.
• Log and track support tickets and document customer interactions.
• Gather customer feedback and contribute to service improvements.
• Meet support KPIs including response time, first-contact resolution, and customer satisfaction.

Requirements

• At least two years of experience in technical customer support or IT helpdesk roles.
• Engineering degree, ideally in Computer Science, Telecommunications, or Electronics.
• Working knowledge of SSH and CLI-based interfaces for routers, switches, firewalls, and other network devices.
• Knowledge of IP addressing, subnets, DNS, routing, and VPNs; comfortable using terminal tools such as PuTTY and OpenSSH.
• Proficiency in English and native-level Spanish or equivalent proficiency required.
• Strong communication skills and the ability to explain technical concepts to non-technical users.

Nice to have

• Knowledge of RFID UHF technology.
• Experience with Zendesk, Freshdesk, Salesforce, or similar support tools.
• Catalan proficiency.

Culture & Benefits

• International company with a teamwork-, collaboration-, and empowerment-oriented culture.
• New 4,000-square-meter corporate building near Westfield La Maquinista.
• Meal and transportation cards through flexible compensation.
• Company-paid health insurance.
• Training support and opportunities for professional growth.
• Specialty coffee and table tennis in a young, dynamic work environment.