2 дня назад
Customer Support Advisor (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Advisor (iGaming): Supporting players across multiple markets through live chat, email, and occasional outbound calls with an accent on multilingual interactions, customer service, and LIVE KYC verification. Focus on resolving account and payment issues, adapting processes to different territories, and achieving first-contact resolution under varied shift demands.
Location: Hybrid, Newcastle-under-Lyme, United Kingdom. Shifts range from 7:00am to 2:00am, Monday to Sunday. The role includes a flexi-block policy allowing work abroad for up to four weeks per year.
Company
Digital gaming and lottery operator working across online gaming, sports betting, lottery, and iLottery markets.
What you will do
- Support players across digital platforms, territories, and brands through live chat and email.
- Handle occasional outbound calls to resolve complex customer enquiries.
- Use real-time translation tools to manage interactions with players in different markets.
- Complete LIVE KYC verifications according to the regulatory requirements of each territory.
- Investigate issues, manage escalations, and aim for first-contact resolution.
- Maintain product and promotional knowledge, meet KPIs, and collaborate with colleagues across departments.
Requirements
- At least 18 years of age.
- Experience handling live chat, email, and telephone enquiries.
- Strong written and verbal English communication skills.
- Excellent customer service skills and the ability to adapt communication to different countries and cultures.
- Ability to investigate issues, solve problems, and work effectively under pressure.
- Availability for shifts between 7:00am and 2:00am, Monday to Sunday.
Culture & Benefits
- 25 days of annual leave plus bank holiday allowance.
- Health insurance, home office allowance, and wellness or gym allowance.
- 35% hourly uplift for hours worked between 11:30pm and 2:00am.
- Volunteering days and annual summer and Christmas parties.
- Collaborative, inclusive workplace focused on curiosity, adaptability, integrity, and positive customer experiences.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →