Client Service Support Executive

Location: Hybrid in Cardiff, United Kingdom

Company

Legal & General is a UK financial services group and global investor providing retirement, protection, asset management, and investment solutions.

What you will do

• Support operational client service for assigned clients as a primary contact for Client Service Delivery.
• Build relationships with Distribution Client teams, Investments, Middle Office Investment Operations, and Client Relationship teams.
• Own the end-to-end management and resolution of client queries within agreed deadlines and service levels.
• Develop knowledge of asset management products, operational platforms, client strategies, and service requirements.
• Maintain accurate records, logs, databases, documentation, controls, and procedures while identifying process improvements.
• Escalate risks and issues appropriately and represent Client Service Delivery professionally to internal and external stakeholders.

Requirements

• Strong academic background; a degree or equivalent qualification is preferred.
• Experience delivering high-quality client service or client-focused activities in financial services or investment management.
• Understanding of investment markets, economic trends, and institutional investment solutions.
• Strong communication, relationship-building, stakeholder management, organisation, and workflow management skills.
• Confidence using Microsoft Office applications and an interest in using new technologies, including AI, to improve processes.
• Ability to collaborate effectively, manage multiple priorities, demonstrate resilience, and take a proactive approach.

Culture & Benefits

• Annual performance-related bonus plan and share schemes.
• Generous pension contribution and life assurance.
• Healthcare plan for permanent employees.
• At least 25 days of holiday plus public holidays, increasing to 26 days after two years, with holiday purchase and sale options.
• Family leave, electric car salary-sacrifice scheme, and discounts on company and retail products.
• Inclusive culture, career development opportunities, and flexible working options including part-time arrangements and job shares where operationally possible.