Customer Care Representative

Company

hirify.global is an intelligent platform for travel and spend management, automating manual tasks to help businesses and employees focus on impactful work.

What you will do

• Respond to customer queries via email and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information.
• Document interactions and escalate complex cases to appropriate teams.
• Manage incoming requests and track incidents or bugs to resolution.
• Serve as the primary point of contact for operational software usage.

Requirements

• Must be based in or willing to relocate to Barcelona.
• Fluency in English required.
• Ability to handle a variety of tasks at a high frequency.
• Structured and detail-oriented approach to work.
• Operational experience with customer inquiries is a plus.

Culture & Benefits

• Competitive compensation and equity ownership.
• Generous vacation allocation plus public holidays.
• Choice of private healthcare or gym allowance.
• Comprehensive wellbeing support including therapy and coaching sessions.
• 17 weeks of paid parental leave.
• Relocation support provided for eligible candidates.

Hiring process

• Talent Acquisition Interview (30 mins, Virtual).
• Assessment and Team Manager Interview (Virtual).
• Final Interview (30 mins, In-Person).