Customer Care Specialist

Location: Warsaw, Poland; onsite

Monthly gross compensation: PLN 7,083.30–14,700

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized product brands.

What you will do

• Manage customer cases, requests, inquiries, and open topics for assigned strategic customers.
• Act as a key customer contact and coordinate communication with internal stakeholders.
• Drive resolution of complex customer situations and support escalation management.
• Coordinate action plans, follow up on commitments, and maintain accurate customer records in company systems.
• Analyze customer issues, trends, and recurring challenges to identify improvement opportunities.
• Collaborate with Sales, Planning, Logistics, Finance, Technical Support, and other functions on customer experience and service optimization.

Requirements

• Fluent written and verbal English.
• Experience in a customer-facing environment and the ability to build effective professional relationships.
• Strong organizational, coordination, problem-solving, decision-making, and stakeholder management skills.
• Ability to manage multiple priorities independently while maintaining effective collaboration.
• High ownership, accountability, attention to detail, and adaptability in a changing business environment.
• Experience with ERP, CRM, or customer management systems such as SAP or Salesforce, and understanding of order-to-cash, supply chain, logistics, or commercial processes.

Nice to have

• Knowledge of German or French.
• Experience managing customer escalations and complex business issues.
• Experience in a multinational matrix organization.

Culture & Benefits

• Global operations and opportunities to contribute to business and customer outcomes.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, and accountability.
• Private healthcare, including dental coverage, and a retirement pension plan.
• Employee stock purchase plan, reward and recognition program, and holiday contributions.
• Fully funded language courses, study subsidies, canteen, and meal passes.