Customer Loyalty Member with French @ING Hubs Romania

Location: Bucharest, Romania — Dacia One

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide.

What you will do

• Resolve operational challenges by coordinating with departments outside Client Services.
• Handle requests and correspondence for international corporate clients, including account opening confirmations and capital increase letters.
• Manage account administration activities such as opening, closing, blocking, unblocking, balance transfers, interest postings, and corrections.
• Verify static data, client documentation, signatures, account statuses, and documentary products such as guarantees and amendments.
• Investigate payment issues, operational errors, processing delays, and client account discrepancies.
• Provide payment confirmations and banking correspondence through SWIFT, while participating in Agile events and department projects.

Requirements

• Bachelor’s degree or high school education with an economic profile, supported by relevant banking operations or accounting experience.
• At least one year of operational banking experience, preferably in a client-facing role involving phone, email, and chat support.
• Training in customer service and banking operations.
• Knowledge of MS Office, banking legislation, and related regulations.
• Fluent French, spoken and written, and solid English knowledge required.
• Strong communication, organization, collaboration, and client-orientation skills.

Culture & Benefits

• Flexible working approach and a highly collaborative environment.
• Constructive feedback and participation in Agile ways of working.
• Opportunities to contribute to local and international Client Services projects.
• Work within an organization supporting ING units across multiple countries.