Product Manager - Customer Data Platforms (CDP)

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global is the UAE’s national airline, connecting people across continents from its hub in Abu Dhabi and expanding its global aviation network.

What you will do

• Own and prioritize the backlog for Guest 360 and Customer Journey Analytics initiatives.
• Translate business requirements into user stories, acceptance criteria, and delivery plans.
• Track product performance, feature usage, adoption, and customer impact metrics.
• Use CRM, behavioral, and transactional data to guide product decisions and improvements.
• Coordinate with data, engineering, customer experience, and marketing teams to integrate CDP and analytics capabilities.
• Support the implementation and optimization of Customer Data Platforms such as Adobe, Salesforce, and FirstHive.

Requirements

• 7+ years of experience as a Product Owner, Product Manager, or in a similar data, digital, or customer-platform role.
• Hands-on experience with Customer Data Platforms, including Adobe, Salesforce, or FirstHive.
• Strong understanding of customer journey analytics, personalization, and omnichannel customer experience.
• Experience managing backlogs, prioritizing features, and delivering value-driven outcomes.
• Experience measuring and improving product usage, adoption, and performance metrics.
• Strong stakeholder management, communication, cross-functional collaboration, and Agile experience, including Scrum or SAFe.

Culture & Benefits

• Full-time role within the Digital Technology & Innovation Division.
• Work in a customer-centric environment focused on personalization and omnichannel experiences.
• Contribute to hirify.global’ Journey 2030 ambition to expand its fleet, network, and workforce.